1. CUSTOMER DETAILS
Customer legal name
[Insert full legal entity name]
Trading name (if different)
[Insert trading name or N/A]
ABN
[XX XXX XXX XXX]
GST registered
[Yes / No]
Practice name
[Practice operating name]
Practice address
[Street address, suburb, state, postcode]
Customer contact name
[Full name]
Customer contact role
[e.g. Principal, Practice Manager, Director]
Customer contact email
[primary contact email]
Customer contact phone
[contact phone]
Billing email (if different)
[billing email or N/A]
2. SUBSCRIPTION
Subscription Plan
[Essentials / Professional / Enterprise]
Number of Practices licensed
[1 / N — add row in Practice Schedule below for >1]
Initial Term start (Effective Date)
[DD Month YYYY]
Initial Term end
[DD Month YYYY — Initial Term + 12 months]
Auto-renewal
Yes (per CLA clause 3.2)
Special terms (if any)
[Insert any plan-specific or negotiated terms, or "None"]
3. FEES
First-year licence Fee (ex GST)
[$AUD — e.g. $499 Essentials EOFY / $997 Professional EOFY]
EOFY pricing locked under CLA clause 3.3
[Yes — Order signed before 30 June 2026 / No]
Renewal Fee (year 2 onwards, ex GST)
[$AUD — e.g. $997 Essentials / $1,497 Professional]
Implementation Fee (one-off, ex GST)
[$1,499 EOFY / $2,500 standard / Custom]
General Professional Services Rate (ex GST)
AUD $99 per hour — ordinary configuration support, implementation assistance, training, out-of-scope support, reconfiguration, non-urgent remediation. Applies to clauses 2.6 and 10.6 of the CLA.
Regulatory Rate (ex GST)
AUD $300 per hour — regulatory involvement, audit support, investigation support, privacy-incident assistance, AML/CTF-related support, AUSTRAC/OAIC/professional-body inquiries, court orders, subpoenas, statutory notices, dispute support, witness statements, evidence preparation. Applies to clauses 5.8 and 10.6 of the CLA.
External adviser costs
Charged at cost. Legal, forensic, accounting, cybersecurity, compliance and other external professional adviser costs incurred under clauses 2.6, 5.8 or 10.6 are passed through at cost plus reasonable administration or coordination costs.
Rate variation
Bhalekar may vary either rate for future work on at least 30 days' written notice per clause 5.8A. Varied rates do not apply to work already performed or to work commenced under a retainer paid before variation.
GST
Payable in addition to all amounts above per CLA clause 3.6
Currency
AUD
Payment method
[Stripe / Bank transfer / Other]
Payment terms
Annual Fees in advance per CLA clause 3.5
Retainer for regulatory matters
Regulatory, investigation, dispute and legal-process support may require an upfront retainer under CLA clause 5.8C. The retainer is applied against invoices issued under clause 5.8B and any unused portion is refunded after the relevant matter is resolved.
4. IMPLEMENTATION
Implementation start date
[DD Month YYYY]
Target go-live date
[DD Month YYYY]
Customer's VPS / hosting provider
[e.g. AWS / DigitalOcean / Vultr / Other]
Domain name to be configured
[e.g. clientname.com.au]
Customer-supplied branding ready by
[DD Month YYYY — logo, colours, services, team content]
Stripe account credentials provided by
[DD Month YYYY]
Authorised User onboarding session
[Date and time / TBC]
Implementation includes (per CLA clause 4.1)
Standard scope; out-of-scope items quoted separately
5. SUPPORT
Support tier
[Essentials / Professional / Enterprise — matches Subscription Plan]
Support hours
[Per Support Schedule for the applicable tier]
Account manager assigned (if applicable)
[Name / N/A]
Customer's primary support contact
[Full name and email]
6. VPS AND CUSTOMER ENVIRONMENT
The Customer is solely responsible for:
VPS provisioning and payment
Customer
Operating system patching
Customer
VPS-level network security
Customer
Backups of the Software and Customer Data
Customer
Domain DNS administration
Customer (Bhalekar configured at go-live)
VPS uptime monitoring
Customer
SSL/TLS certificate procurement and renewal
Customer, with Bhalekar providing initial configuration assistance during Implementation Services where included in the Order.
7. SPECIAL AND NEGOTIATED TERMS
The following special terms apply to this Order and prevail over inconsistent terms in the CLA to the extent of the inconsistency:
Item
Special term
1
[Insert any negotiated term, or "None"]
2
[Insert any negotiated term, or leave blank]
3
[Insert any negotiated term, or leave blank]
8. CONTRACT DOCUMENTS
The following documents form the contract between the parties. The order of precedence is set out in clause 14.0 of the Customer Licence Agreement.
Customer Licence Agreement
v1.7
Support Schedule
v1.3
Support Access Protocol Schedule
v1.0
Customer Security Responsibilities Schedule
v1.0
Documentation version / URL
[insert version number or URL where the Documentation current at the Effective Date is published]
9. ACCEPTANCE
By signing or electronically accepting this Order, the Customer:
- confirms that the details above are accurate;
- agrees to be bound by the Onboard Customer Licence Agreement v1.7, the Onboard Support Schedule v1.3, the Onboard Support Access Protocol Schedule v1.0 and the Onboard Customer Security Responsibilities Schedule v1.0, each of which forms part of this Order;
- warrants that the individual signing has authority to bind the Customer; and
- consents to electronic acceptance under clause 14.8 of the Customer Licence Agreement.
Bhalekar Pty Ltd (ABN 22 642 063 385)
Name
[Bhalekar signatory name]
Position
[Position]
Signature
[Signature or e-signature record]
Date
[DD Month YYYY]
Customer
Customer entity
[Full legal entity name]
Authorised signatory name
[Full name]
Position
[Position]
Signature
[Signature or e-signature record]
Date
[DD Month YYYY]
— END OF ORDER FORM —
Onboard Order Form Template v1.4 DRAFT · Bhalekar Pty Ltd · ABN 22 642 063 385